Frequently Asked Questions — 98pkt

To verify your identity and unlock full withdrawal access, you will need to submit a copy of a valid Pakistan ID such as your CNIC, along with a selfie or a recent utility bill for address confirmation. Verification is usually completed within 24 hours. Unverified accounts can still play but may have withdrawal limits applied until the process is complete.

Go to the Login page and click "Forgot password?". Enter the mobile number or email registered on your account and a verification code will be sent to you. Once confirmed, you can set a new password immediately. If you no longer have access to your registered contact details, reach out to the 24/7 support team via live chat for identity-based account recovery.

Yes. Log in to your account, go to your Profile or Account Settings section and follow the steps to update your contact details. You will be asked to verify the change via a one-time code sent to your current registered contact before the update is confirmed. This keeps your account secure during the change process.

Accounts are temporarily locked after multiple failed login attempts as a security measure. Wait a few minutes then try again, or use the password reset option. If your account remains locked, contact support via live chat and the team will verify your identity and restore access. Locks are lifted quickly for verified accounts.

One account per person. Creating multiple accounts is not permitted and may result in all accounts being suspended. If you have accidentally created a duplicate account, contact support as soon as possible to resolve the situation before it affects your ability to deposit, withdraw or claim bonuses.

98pkt supports all major Pakistan payment options including JazzCash, Easypaisa, Raast, bank transfer, debit cards, credit cards and mobile wallets. All deposits and withdrawals are processed in PKR so there is no currency conversion involved. Visit the Deposit page to see the full list of currently available methods.

Most deposit methods — including JazzCash and Easypaisa — are processed instantly and your PKR balance is updated within seconds of payment confirmation. Bank transfers may take slightly longer depending on the time of day and your bank's processing schedule. If a deposit has not reflected after 15 minutes, check the transaction status and contact support with your payment reference number.

Minimum deposit amounts vary slightly by payment method but are kept low to be accessible for all Pakistan players. The exact minimums for each method are displayed on the Deposit page before you initiate any transaction. There are no hidden fees added by 98pkt on deposits.

First, wait a few minutes as some transactions experience a short processing delay. If the balance still has not updated after 15–20 minutes, take a screenshot of your payment confirmation or transaction ID and contact the 98pkt support team via live chat. Our team can trace the transaction and manually credit your account once payment is confirmed on our end.

Log in to your account, go to the Withdrawal page, select your preferred Pakistan payment method, enter the amount in PKR and confirm the request. Withdrawals for verified accounts are typically processed the same day. You will receive a notification once the transfer has been sent to your chosen method.

Verified accounts can expect same-day processing for most PKR withdrawal requests submitted during business hours. JazzCash and Easypaisa transfers are typically the fastest. Bank transfers may take one to two business days depending on your bank. VIP members at higher tiers receive priority processing which can make a noticeable difference during busy periods such as PSL finals.

Common reasons for a pending withdrawal include incomplete identity verification, an active bonus with remaining wagering requirements, or the withdrawal request being submitted outside normal processing hours. Check your account verification status first. If everything is verified and the delay exceeds 24 hours, contact support with your withdrawal reference number for a manual status check.

98pkt does not charge withdrawal fees on standard requests. Daily and monthly withdrawal limits depend on your account verification status and VIP tier — higher tiers enjoy significantly increased limits. Full details of current limits per payment method are shown on the Withdrawal page when you are logged in.

98pkt offers a wide range of games across several categories:

• Casino Slots — hundreds of video slot titles with varying themes, paylines and RTP values.
• Live Casino — real-time tables including Baccarat, Roulette, Blackjack, Dragon Tiger and Andar Bahar, streamed in HD with professional dealers.
• Game Lobby — Crash games, fishing games, instant win titles and table game variants.
• Sports & Cricket — odds and markets on PSL, T20 internationals, domestic cricket, Football and Esports events.

All game sessions on 98pkt are logged server-side. If you experience a disconnection or the game freezes, close and reopen the game — your session state and any open bets will be restored automatically. In the rare case where a bet outcome is disputed due to a technical fault on our side, contact support with the date, time and game name and the team will review the logs and resolve the matter.

Yes. Cricket is a key part of the 98pkt sports section. You can find pre-match and in-play markets for Pakistan Super League fixtures, T20 internationals, Test matches and other cricket events throughout the year. During PSL season in particular, the platform runs special PKR bonus offers tied to match results and tournament milestones.

All Casino and Live Casino games on 98pkt use certified Random Number Generator (RNG) technology or live dealer mechanics that are identical to those used in physical casinos. The RTP (Return to Player) percentage for each slot is available in the game's information panel. Live Casino tables use real physical cards and roulette wheels, streamed in real time, so no digital manipulation is possible on the game outcomes.

New Pakistan players who register and make their first deposit qualify for the 98pkt welcome bonus. The bonus amount is credited to your account as bonus funds. Before you can withdraw bonus-derived winnings, you need to complete the stated wagering requirement — this means playing through the bonus amount a specified number of times across eligible games. Full terms are displayed at the time of claiming.

A wagering requirement (also called a playthrough requirement) means you need to wager a total amount equal to the bonus multiplied by the stated number before winnings can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place bets totalling PKR 20,000 on eligible games. Your progress is shown in real time on the Bonuses section of your account dashboard.

Every real-money bet you place on 98pkt earns VIP points. As your points accumulate, you move through VIP tiers — each tier unlocking better withdrawal limits, exclusive PKR bonuses, faster support response times and, at the higher levels, a dedicated account manager. You can check your current tier and progress at any time on the VIP page. Points are awarded across all game categories including Casino, Live Casino and sports betting.

Yes. During Pakistan Super League season and other major cricket events, 98pkt runs targeted promotions for Pakistan players — including reload bonuses on match days, free bet credits tied to specific fixtures and VIP-exclusive PKR prize pools. These promotions are announced in the Promotions section of your account and via push notifications on the app, so make sure notifications are enabled so you do not miss anything.

Visit the App page on the 98pkt website using your mobile browser. You will find download links for both Android (APK) and iOS versions. Android users may need to enable installation from unknown sources in their phone's security settings before installing the APK — the App page includes step-by-step instructions for this. iOS users can install directly through the provided link.

Start by checking your internet connection — a stable Wi-Fi or strong 4G signal makes a significant difference for Live Casino streams in particular. Try the following steps in order:

• Close all background apps and relaunch 98pkt.
• Clear the app cache from your phone's settings.
• Uninstall and reinstall the latest version from the App page.
• If issues persist, try using the browser version of the site as an alternative while you contact support.

Go to your phone's Settings, find the 98pkt app in your App or Notification Manager and make sure notifications are set to Allowed. On iOS, check Settings > Notifications > 98pkt. Also check that Do Not Disturb mode is not blocking app alerts. Notifications are important for keeping up with PSL bonus alerts, deposit confirmations and withdrawal status updates.

Absolutely. The full 98pkt platform is accessible via any modern web browser on desktop, laptop, tablet or mobile — no download required for the browser version. The dedicated mobile app is available for Android and iOS and provides a faster, smoother experience optimised for smaller screens. Both versions share the same account, balance and bonuses.

98pkt provides several self-management tools to help players stay in control of their gaming activity. These include deposit limits, session time reminders, cooling-off periods and self-exclusion options. All tools are accessible from your account settings. We strongly encourage all players to set a personal budget before playing and to use these tools proactively rather than reactively. Full details are on the Responsible Gaming page.

Log in to your account and navigate to Responsible Gaming under your account settings. From there you can set daily, weekly or monthly PKR deposit limits. Once a limit is set, it takes effect immediately and cannot be increased without a cooling-off period — this is by design to prevent impulsive decisions. Reducing a limit takes effect immediately as well. We recommend reviewing your limits regularly and adjusting them to reflect your actual entertainment budget.

Yes. If you feel you need a break from gaming, you can activate a cooling-off period — ranging from 24 hours to several weeks — directly from your account settings. During this period, you will not be able to log in or deposit. For longer-term breaks, a self-exclusion option is available which suspends your account for a defined period. 98pkt is an entertainment platform for adults and we take responsible gaming seriously. If you have concerns about your habits, we encourage you to speak with a trusted person or seek support from a wellbeing organisation.